This flag, marked by a stop sign with the word "Security" underneath, indicates that there is special handling that must be followed with this customer prior to supporting their issue. To find this handling, hover your cursor over the word "Security" in WiscIT and a tooltip should appear with instructions. If you have any questions with these instructions, consult HDQA, any of our Team Leads, or the CSOC chatroom in Teams.

Primary Tech Partners (PTP) Primary Tech Partners are advanced campus IT users. When handling their cases, you may be able to troubleshoot more efficiently and use more technically precise language. If you are unable to resolve their issue quickly, taking appropriate handling and forward a case to HDQA. If an urgent response is required, notify HDQA so they can attempt to contact the appropriate technologists directly for a faster response. See Help Desk - Access to DoIT Support for Primary Tech Partners

These users are or were part of the Cooperative Extension transition to UW-Madison. For information on how to verify the identity of these users in order to recover their NetID, see UW Extensions Transition Employee NetID Recovery Process.

Affiliates and Non-Affiliates of the university can enroll in continuing education courses which are provided by UW-Madison. L3 users who do not have a NetID when signing up for the course will be allowed to activate a Manifest NetID through a "Getting Started" email. For more information, see Lifelong Learners (L3) - Enrollment Process

This flag is similar to a PTP in that it can indicate exceptional support for certain services. At the Level 1 Help Desk, these customers are handled as described on this document: Help Desk - Trusted Collaborator Flag (WiscIT)

Customers include the Chanellor's Office, Provost, Vice Chancellor for Administration, Dean of Students, Graduate School, and others. Help Desk Contract Partner Support handles these issues during CPS business hours. See  Bascom Platinum Handling Information.

For more information on departments covered under Bascom Platinum, visit Bascom Platinum Departments Supported by Departmental Support

These customers work in SMPH and the Health Sciences Learning Center, which is located at 750 Highland Ave. If you think someone is an SMPH Shared Services IT (formerly "gold") customer and the VIP flag doesn't appear, ask them if they work for SMPH or HSLC or what building they work in. Some HSLC customers may be calling from MSC (Mailroom, Global Health Initiative and Endocrine Research Program). Help Desk Contract Partner Support handles these issues during CPS business hours. See: SMPH (Shared Services IT) Handling Information

Customers include all DoIT staff members, including the Help Desk (student employees are also covered, but not flagged as a VIP). Help Desk Contract Partner Support handles these issues during CPS business hours.

Located at 1433 Monroe St., Air Force ROTC is a leadership and aerospace studies course taken in conjunction with regular UW undergraduate coursework. Upon completion students graduate as officers in the US Air Force. The staff consists of five Air National Guard service members. 

Founded in 1934 and consisting of 1200 acres, the arboretum was the first tall-grass prairie restoration project undertaken in the United States. It is located south of campus and nearly surrounds Lake Wingra. The arboretum lists twenty-six people on staff ranging in roles from educational outreach to land management and ecological restoration. 

Located at 1910 Linden Drive, the Army ROTC program or "Badger Battalion" is similar to the Air Force ROTC program. The department conducts a leadership and training course taken in conjunction with other UW coursework, that upon completion awards graduates with the rank of Second Lieutenant. The department consists of eight National Guard service members and two civilian administrative staff. 

The Chazen Museum of Art was opened in 1970 and is home to the second largest art collection in Wisconsin and home to many temporary exhibitions. The museum is located at 750 University Avenue and employees seventeen people. 

Also know as the Waisman Center Clinics, this partnership with UW Hospitals focuses on clinical care and support for children with disabilities and their families. Their team consists of eight staff members. 

Eight users make up D2P or Discovery to Product. They coordinate with the Innovate Network to provide mentoring, connections, education and funding to help campus innovators get their idea or invention to market. They are under the Office of the Vice Chancellor for Research and Graduate Education.

Tasked with attracting the best possible undergraduate candidates, this division is organized under the Office of the Vice Provost for Enrollment Management, which including the Vice Provost consists of ten full time staff members. They are located on the eleventh floor of 333 East Campus Mall. 

Formerly UW-Extension, but now titled UW - Division of Extension, this group of eight hundred twenty nine people focuses on improving local communities by using the knowledge of resources of the UW System. 

Professor Molly Jahn leads a global alliance of research organizations focused on building and testing modern knowledge systems for sustainability. There are less than a handful of people on staff.  

The largest of the twenty one schools and colleges that make up UW-Madison, L&S focuses on a liberal arts education that emphasizes breadth of knowledge and critical thinking. L&S is currently part of the Bascom Platinum contract and their main administrative offices are located in South Hall. They employee hundreds of people from student employees to distinguished faculty and administrative staff. 

Located at 1610 University Ave, the NROTC program functions much the same as the Army and Air Force, offering enrolled students courses in leadership and tactics that upon graduation will earn them the rank of Midshipmen in the Navy or Second Lieutenant in the Marine Corps. The staff consists of six service members of both the US Navy and Marine Corps. 

Registered Student Organizations (RSO) are campus sanctioned student organizations, managed by the Center for Leadership and Involvement (CFLI) which is part of the Division of Student Life. Certain RSOs (Student Print and WSUM) require (and pay for) additional service, and can contact CPS for priority support. If someone from this group calls in for support they will probably use their specific organization name and not RSO. Use this list for an up-to-date source of Student Orgs.

AIMS used to be a stand-alone Help Desk on campus and was officially merged with DoIT in 2021. On April 19th 2023, DoIT and AIMS started offering unified support for all of their contract partners. This cone denotes that a contract partner was previously supported by AIMS. A full list of legacy AIMS contract partners is available here: DoIT Departmental Tech Support - List of DoIT Departmental Contract Partners.

Established in 1984, University Research Park, a University of Wisconsin-Madison affiliate, is an internationally recognized research and technology park that supports early-stage, and growth-oriented businesses in a range of sectors, including engineering, computational and life sciences. " It is currently staffed by seven people.

UW Press is the in house publisher for books and journals written by the faculty of the University of Wisconsin System as well as other scholars from all over the world.

A group of at least fourteen also called Community Outreach Wisconsin (COW). A group of unique cutting-edge programs within the University Center for Excellence in Developmental Disabilities at the Waisman Center, UW-Madison. These programs work extensively with individuals and community teams supporting persons with developmental disabilities.

A department of twenty seven people. They promote the best child-welfare practices through education, skill development, strategic partnerships, and effective advocacy.

The Wisconsin Humanities Council supports and creates programs that use history, culture, and discussion to strengthen community life for everyone in Wisconsin. Consisting of twenty-five board members,approximately half of the Councils membership is drawn from the academic community and half from the community at large. Six members are appointed by the Governor.

"The Wisconsin Office of Rural Health works to improve the access to, and quality of, rural health care." The WIORH is an advisory council to the Wisconsin Department of Commerce. Located at 310 N Midvale Blvd, Ste 301, the office has right staff members. 

Sixteen people listed on staff. They are a student run radio station in operation since 1993. Their main office and broadcast tower is located at 333 East Campus Mall, Suite 4100 in the Student Activities Center.

Some Departmental Contracts are not named, but will still have the orange cone. Examples of this are:

• Memorial Union Departmental Support