DoIT Departmental Tech Support - List of DoIT Departmental Contract Partners

DoIT Departmental Tech Support provides desktop support and LAN administration for the departments listed below. Departments are grouped based on various levels of support provided by the Help Desk. If there are any questions please see HDQA for assistance.

Legacy DS/CPS Supported Contracts

Customers in the following organizations are supported by Help Desk Contract Partner Support (formerly Level 2). If the Help Desk receives a call, chat, or email during CPS business hours (7:00 AM to 6:00 PM, Monday through Friday), transfer the customer to Pick 5. For after hours support, please refer to the following doc: DoIT Departmental Tech Support - Handling Contract Partners After Hours

List of GDS supported groups
Short Name Full Department Name Comments Handling Doc Customer Profile
ARB Arboretum Arboretum Handling Information ARB (Arboretum) - Customer Profile
Bascom Bascom Bascom Platinum Departments Supported by Departmental Support Bascom Platinum Handling Information
Chazen Chazen Museum of Art Chazen Handling Information Chaz (Chazen Museum of Art) - Customer Profile
CASC Communication Aids and Systems Clinic Communication Aids and Systems Clinic (CASC) Handling Information
DSI Data Science Institute Administrative staff only DSI (Data Science Institute) - Customer Profile
DCG Digital Controls Group
D2P Discovery 2 Product D2P (Discovery to Product) - Customer Profile
DTL Division for Teaching and Learning

DTL (Division of Teaching and Learning) - Customer Profile
DEM Division of Enrollment Management Division of Enrollment Management (DEM) Handling Information
EXT Division of Extension
  • Madison Locations (Pyle Center, 432 N Lake St, 65 N Charter St) - Onsite
  • Milwaukee - Remote Only
  • Area Extension Directors - Remote Only
  • Upham Woods - Remote Only
  • DS currently does NOT support users at 445 Henry Mall.
 UW-Madison Division of Extension Handling Information
DoIT DoIT Help Desk - Internal DoIT Help Desk Internal Support Handling Information
DoIT DoIT Staff [Link for document 21161 is unavailable at this time]
Grad School Graduate School Document 138127 is in progress
iBio Integrative Biology Lab computers only Integrative Biology (iBio) - Customer Profile
IRB Institutional Review Board Institutional Review Board (IRB) - Customer Profile
L&S L&S Administration [Link for document 100923 is unavailable at this time] L&S (Letters and Sciences) - Customer Profile
PoliSci Political Science Onboarding in progress - 1/22 Political Science (PSCI) - Customer Profile
RSO Registered Student Organizations Departmental Support - RSO Support Agreement RSO-Gen (General) - Customer Profile
TTC Tommy Thompson Center TTC (Tommy Thompson Center) - Customer Profile
URP University Research Park URP (University Research Park Office) - Customer Profile
WAIO Waisman Outreach Center Waisman Outreach Handling Information WAIO (Waisman Outreach) - Customer Profile
WCWPDS Wisconsin Child Welfare Professional Development System
WGNHS Wisconsin Geological & Natural History Survey Wisconsin Geological and Natural History Survey (WGNHS) Handling Information WGNHS (Wisconsin Geological and Natural History Society) - Customer Profile
WHC Wisconsin Humanities Council Wisconsin Humanities Council (WHC) Handling Information WHC (Wisconsin Humanities Council) - Customer Profile

The following groups do not utilize BigFix

List of GDS groups that do not utilize BigFix
Short Name Full Department Name Comments Customer Profile
AFROTC Air Force ROTC AFROTC (Air Force ROTC) - Customer Profile
AROTC Army ROTC Only some computers are on campus AD AROTC (Army ROTC) - Customer Profile
NROTC Navy ROTC Only some computers are on campus AD

Legacy AIMS Supported Contracts

Customers in the following organizations are supported by Help Desk Contract Partner Support (CPS_. If the Help Desk receives a call, chat, or email during CPS business hours (7:00 AM to 6:00 PM, Monday through Friday), transfer the customer to Pick 5. For after hours support, please refer to the following doc: DoIT Departmental Tech Support - Handling Contract Partners After Hours

List of legacy AIMS supported groups
Short Name Full Department Name Comments Handling Doc
DCS Division of Continuing Studies
EBC eBusiness Consortium
Intl International Division
OLA Office of Legal Affairs
OOC Office of Compliance
OSC Office of Strategic Consulting 4/14/23 - Shared responsibility with GDS
OHR Office of Human Resources
DCG Digital Controls Group 4/14/23 - Shared responsibility with GDS
VCFA Vice Chancellor for Finance and Administration
BusSrv Business Services Groups include:
  • SWAP
  • Purchasing
  • Risk Management
  • MDS
  • Bursar's Office
  • Accounting Services
FP&M Facilities, Planning, & Management
Housing Housing
RecWell RecWell
UHS University Health Services
Union Wisconsin Union

Non-Standard DoIT DS Supported Contracts

Customers in the following departments may not have DS Contract Partner flags in WiscIT at this time and receive specific services from DS. Customers who are not flagged will need to identify which contract they belong to. Once you have identified the appropriate support contract, during CPS business hours, log the case and transfer the customer.  See DoIT Departmental Tech Support - Handling Information (Contract Partners).  If it is urgent, use the call tree below to get a hold of a DS Manager.

  • Farmer Short Course (One time computer rental event in the Fall Only)
  • UW-Madison Police Department (OS Deployment, Managed Security Layer Only) 
    • UWPD is only supported by US-DS SEAM

Escalation Paths for Desktop Support Contracts:

See the following document that outlines queue shift schedules for desktop support customers and escalation paths.

After Hours/Emergency Support

Please review DoIT Departmental Tech Support - Handling Contract Partners After Hours for after hours support handling information.


Keywords:
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Doc ID:
24938
Owned by:
Departmental Support in DoIT Departmental Support
Created:
2012-07-02
Updated:
2025-07-21
Sites:
DoIT SEO SIMS-internal, DoITDepartmentalSupport-internal, DoITHelpDesk-internal, hd-cps-internal, SNCC-internal