Move to Production and Meetings
Test
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
https://google.comhttps://google.comhttps://google.com
This is a change.
| Something |
|---|
| Something |
| Heading | Heading |
| asdfasdf | asdfasdfasdf |
Test 2
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
https://google.comhttps://google.comhttps://google.com
This is a change.
| Something |
|---|
| Something |
| Heading | Heading |
| asdfasdf | asdfasdfasdf |
Test 3
Test 4
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
https://google.comhttps://google.comhttps://google.com
This is a change.
| Something |
|---|
| Something |
| Heading | Heading |
| asdfasdf | asdfasdfasdf |
Test 5
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
https://google.comhttps://google.comhttps://google.com
This is a change.
| Something |
|---|
| Something |
| Heading | Heading |
| asdfasdf | asdfasdfasdf |
Test 5
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
https://google.comhttps://google.comhttps://google.com
This is a change.
| Something |
|---|
| Something |
| Heading | Heading |
| asdfasdf | asdfasdfasdf |
Test 6
- Does the user work at UW-Madison or a different Universities of Wisconsin campus?
- UW-Madison
- Is the user experiencing an issue with logging in to any sites using their NetID, or is the issue within the MyUW portal?
- Logging in with NetID
-
This is likely a NetID case. Proceed with troubleshooting or escalate to the NetID team, if needed: [Link for document 8644 is unavailable at this time]
-
- Within the MyUW portal (my.wisc.edu)
- Is the user's issue related to an HRS app, another app, or the MyUW portal?
- The issue is with an HRS app (e.g., Time and Absence, Benefits, Payroll Information, Personal Information, etc.).
-
This is likely an HRS case. Refer the user to UW-Shared Services - Service Operations: [Link for document 114255 is unavailable at this time]
If the user is missing the Time and Absence app, see [Link for document 91871 is unavailable at this time]
-
- The issue is with another kind of app (e.g., Canvas, Academic Navigator, Terra Dotta, etc.)
-
This case should be classified based on the specific service the user is trying to access. Begin troubleshooting or escalate to the appropriate team if necessary.
Note that, aside from apps like Bookmarks and DoIT Outages, most applications are supported by teams other than the MyUW team.
-
- The issue is a bug or technical problem with the MyUW portal itself.
-
This is likely a MyUW case. Proceed with troubleshooting or escalate to the MyUW team, if needed: [Link for document 8583 is unavailable at this time]
-
- A different campus
- Is the user able to log into my.wisconsin.edu using their campus-specific login information?
- No, they need help with their campus credentials.
-
For help with campus-specific usernames and passwords, refer the user to their campus' IT Help Desk: UW System - IT Help Desks Contact Information
-
- Yes, they're able to log in.
- Does the user need help with the MyWisconsin HRS dashboard or a campus dashboard?
- MyWisconsin dashboard in HRS (my.wisconsin.edu)
-
This is likely an HRS case. Refer the user to UW-Shared Services - Service Operations: [Link for document 114255 is unavailable at this time]
-
- Campus dashboard in Okta, WordPress, etc. (myapps.wisconsin.edu)
-
For help with campus-specific dashboards and apps, refer the user to their campus' IT Help Desk: UW System - IT Help Desks Contact Information
-
- I'm not sure
-
You'll need to find out before continuing. You may be able to tell from the user's email address/signature, WiscIT contact, or previous cases. Otherwise, ask the user and repeat the decision tree.
-
Test 7
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
https://google.comhttps://google.comhttps://google.com
This is a change.
| Something |
|---|
| Something |
| Heading | Heading |
| asdfasdf | asdfasdfasdf |
Test 8
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
https://google.comhttps://google.comhttps://google.com
This is a change.
| Something |
|---|
| Something |
| Heading | Heading |
| asdfasdf | asdfasdfasdf |
Test 9
- Does the user work at UW-Madison or a different Universities of Wisconsin campus?
- UW-Madison
- Is the user experiencing an issue with logging in to any sites using their NetID, or is the issue within the MyUW portal?
- Logging in with NetID
-
This is likely a NetID case. Proceed with troubleshooting or escalate to the NetID team, if needed: [Link for document 8644 is unavailable at this time]
-
- Within the MyUW portal (my.wisc.edu)
- Is the user's issue related to an HRS app, another app, or the MyUW portal?
- The issue is with an HRS app (e.g., Time and Absence, Benefits, Payroll Information, Personal Information, etc.).
-
This is likely an HRS case. Refer the user to UW-Shared Services - Service Operations: [Link for document 114255 is unavailable at this time]
If the user is missing the Time and Absence app, see [Link for document 91871 is unavailable at this time]
-
- The issue is with another kind of app (e.g., Canvas, Academic Navigator, Terra Dotta, etc.)
-
This case should be classified based on the specific service the user is trying to access. Begin troubleshooting or escalate to the appropriate team if necessary.
Note that, aside from apps like Bookmarks and DoIT Outages, most applications are supported by teams other than the MyUW team.
-
- The issue is a bug or technical problem with the MyUW portal itself.
-
This is likely a MyUW case. Proceed with troubleshooting or escalate to the MyUW team, if needed: [Link for document 8583 is unavailable at this time]
-
- A different campus
- Is the user able to log into my.wisconsin.edu using their campus-specific login information?
- No, they need help with their campus credentials.
-
For help with campus-specific usernames and passwords, refer the user to their campus' IT Help Desk: UW System - IT Help Desks Contact Information
-
- Yes, they're able to log in.
- Does the user need help with the MyWisconsin HRS dashboard or a campus dashboard?
- MyWisconsin dashboard in HRS (my.wisconsin.edu)
-
This is likely an HRS case. Refer the user to UW-Shared Services - Service Operations: [Link for document 114255 is unavailable at this time]
-
- Campus dashboard in Okta, WordPress, etc. (myapps.wisconsin.edu)
-
For help with campus-specific dashboards and apps, refer the user to their campus' IT Help Desk: UW System - IT Help Desks Contact Information
-
- I'm not sure
-
You'll need to find out before continuing. You may be able to tell from the user's email address/signature, WiscIT contact, or previous cases. Otherwise, ask the user and repeat the decision tree.
-