• Why am I not seeing a room that I would expect to see?
• If I book similar events often, how can I make the reservation creation process less tedious?
• Why am I not seeing the reservation I just requested? 
• Where can I find policies for different units that use EMS?
• Where can I get help?

Why am I not seeing a room that I would expect to see?

• Check your filters, the room you are looking for may not meet your specifications
• If you still believe there is an error, contact the EMS Coordinator for the space you are trying to book

If I book similar events often, how can I make the reservation creation process less tedious?

• Create a Location Filter
  • Click Locations, enter your desired location filters, then Save Filters
  • To utilize these in the future, click the Saved Filters button in the top right corner.  
    • You can also book from this screen if the space allows it. Click the spot on the calendar that you would like to reserve and fill out the Create a New Reservation window that appears
  • These can be updated at any time by clicking your name in the top right corner > My Account > Personalization > Filters
• Create Template Defaults -  Defaults set for specific Reservation Templates - Can be overridden at any time
  • Click on your name in the top right corner > My Account > Personalization > Templates
  • Scroll through till you find the template that you want to set defaults on
  • Click the edit button to set your defaults for when you use that template.
• Create Favorite Rooms
  • Click on your name in the top right corner > My Account > My Favorite Rooms 
    
    • Begin typing the name of the room you are looking for. After 3 characters, the field will start to generate suggestions
    • If there are too many results, you can filter by location as well
  • These can be utilized during the reservation room search by clicking the Favorite Rooms Only above the calendar view for the rooms

Why am I not seeing the reservation I just requested? 

• Your reservation will not show up on the schedule until your request is approved.

Where can I find policies for different units that use EMS?

• Find the unit link HERE to see specific information pertaining to them.

Where can I get help?

• Users with general EMS usage questions can contact the DoIT Help Desk
• Users with questions pertaining to a specific Reservation Template or unit policy, please contact the EMS Coordinator for that space