Help Desk - DoIT Repair Operations Communications

This outlines the changes being made to Repair operations, and what to communicate to customers.

DoIT Repair is ending in-shop hardware repair. The following is what to expect for both personal and departmental machines.

Personal Machines

We provide walk-in, phones, chat, and email support. Walk-In will still perform triage and troubleshooting services. If the customer is experiencing software issues that need to be repaired, the machine can be checked into Repair as normal.

If the customer is in need of hardware repairs, direct them to the list of following computer repair vendors:

  • Computer Concepts

    • Madisoncomputerhelp.com, 608-513-9300

  • CTRL+shift

    • Ctrl-shift.com, 608-616-0216

  • Graphite*** (Trusted University Partner, Apple)

  • Tech Heroes

    • techheroes.com, 608-620-4564

  • REMACHINES

    • remachines.com, 608-205-8668

  • Rocket Repair

    • wisconsinrepair.com, 608-819-6104

  • WILLY Tech Shop

    • Willytechshop.com, 608-270-4444

Departmental Machines

Only slight expectation changes:
  • Refer to [Link for document 101646 is unavailable at this time.] if they are shipping their machine in.
  • They are responsible for any shipping fees.
  • We are not liable for their property becoming lost or stolen during transit to us (shipping insurance encouraged).
  • Dell machines (Vanguard):
    • $65 diagnostic, goes towards first hour of labor
  • Apple machines (Graphite)
    • $99 diagnostic, goes towards first hour of labor
  • Roughly a 5-7 business day turn-around once on agent's desk




Keywords:repair, update, change, walk-in, help, desk, operations, personal, departmental, hardware, software, graphite, vanguard   Doc ID:101647
Owner:Miles M.Group:DoIT Help Desk
Created:2020-05-01 16:03 CDTUpdated:2020-07-24 14:39 CDT
Sites:DoIT Help Desk, DoIT Repair
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