No-Contact Computer Dropoff/Pickup at DoIT

In response to COVID-19, the Walk-In Help Desk is moving to an appointment only model and is adjusting how computers are dropped off and picked up for customers.

The Walk-In Help Desk (WiHD) has moved to an appointment only model in response to COVID-19. If you have a computer hardware issue, please contact repair@doit.wisc.edu to setup a remote troubleshooting session. If the technician confirms a hardware issue, you can then schedule a hardware drop-off at the Computer Sciences building. Drop-offs work as follows:

  1. All necessary paperwork is completed before drop-off.

  2. At the confirmed time, the customer comes to the Computer Science building with their CampusID or government issued ID.

  3. A technician wearing gloves and a facemask will use the automatic door button to allowyou into the Dayton St. lobby area, maintaining a six-foot distance throughout the process.

  4. There is a drop-off bin for computers next to hand sanitizer and alcohol wipes.

  5. After dropping the machine off, our staff will take it from there!

  6. Once work is complete, you can arrange a pickup time and follow the same building entry process as before. The repaired computer will be in a clean bin for pickup. No paperwork or payments are handled in-person.




Keywords:no,contact, covid, covid-19, repair, doit, walk-in, help, desk, sanitize, social, distancing   Doc ID:101651
Owner:Miles M.Group:DoIT Help Desk
Created:2020-05-01 16:34 CDTUpdated:2020-05-11 09:42 CDT
Sites:DoIT Help Desk, DoIT Repair
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