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Microsoft Word (Win) - Restoring a Missing Tool/Menu Bar

This document explains how to troubleshoot Microsoft Word when the the Tool/Menu Bar is Missing.


The menu bar with the "File", "Edit", "Insert", etc. is not displayed.
Restarting the applications or rebooting, makes no difference.


The file has been corrupted or changed in some way.


  1. Search for the file
    1. From the Start menu select either the Find or Search function.
    2. Search all your local drives for the file.
  2. Delete any not found in the Office folder.
  3. Rename the file found in the Office folder. (example: normal.old)
  4. Restart Word.

NOTE: Recreating this file will cause all personal settings to be lost.

The file is the global template for Microsoft Word. When you click on the FILE menu and select NEW you will see a file called "Blank Document;" this is the file.

*Your Toolbar settings will also be defined in this file.

This file or template must be in the folder that Word expects to find it in (usually the "Office" folder), and Word will use the first file it finds.

Using the switch parameter /a will prevent the file from loading when you execute Word.

Viruses like "Melissa" will target and infect the file. As a result, all subsequent new documents are infected.

KeywordsWord Menu Bar missing xp microsoft restoring toolbar menu   Doc ID1054
OwnerJeff W.GroupDoIT Help Desk
Created2001-07-01 19:00:00Updated2014-02-10 17:58:05
SitesDoIT Help Desk
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