UW-Madison Zoom Workplace - Minimum client version (mcv) for the Zoom computer and mobile application

Individuals joining or hosting a UW-Madison Zoom meeting are required to use the Zoom computer and mobile application version 6.2.0 or later. Individuals using the Zoom web application will not be impacted.

This document explains how to check your Zoom computer and mobile application to see if you meet the new minimum client version requirement to start or attend a UW-Madison Zoom hosted meeting.

Topics

Zoom test room

The Zoom test room was created to help individuals prepare to attend a meeting hosted by a UW-Madison Zoom account. Meetings hosted by a UW-Madison Zoom account will require attendees to use the Zoom computer and mobile application version 6.2.0 or later. Learn more.

Individuals who attend UW-Madison Zoom meetings using a web browser only will not be impacted.

Attendees who use a Zoom computer or mobile application that does not meet the technical requirements can expect the following:

  • Unable to join the meeting from the Zoom computer or mobile application.
  • Prompted to update the Zoom computer or mobile application. 
  • Presented the option to join the meeting from a browser.

To avoid seeing an unexpected prompt from the Zoom computer or mobile application when joining a Zoom meeting hosted by a UW-Madison Zoom account, attendees are encouraged to test their computer or mobile application, in advance, by joining the Zoom test room to verify their computer or mobile application's compatibility. 

Join the Zoom test room:  https://zoom.us/j/94643291389 

Tips for UW-Madison Zoom hosts

UW-Madison Zoom hosts are encouraged to include the Zoom test room link in their meeting invite and inform their attendees to check their Zoom computer or mobile application's compatibility before joining their meeting.

Tips for attendees

Attendees who join the Zoom test room can expect one of the following:

Scenario 1: Success - Attendee's Zoom computer or mobile application meets technical requirements.

Individuals using the Zoom computer or mobile application version 6.2.0 or later will see the prompt below. No further action is required. They can immediately join a UW-Madison Zoom hosted meeting.

zoommcv_success

Scenario 2: Failed - Attendee's Zoom computer or mobile application does not meet technical requirements.

Individuals who are not using a Zoom computer or mobile application version 6.2.0 or later will see one of the following screens. Action is required before joining a UW-Madison Zoom-hosted meeting.

 Image 1: Need to contact your IT department or the DoIT Help Desk for application update assistance.

mcv failed it

  Image 2: You have the ability to update your Zoom computer application.

zoommcv_failed

Cannot access a UW-Madison Zoom hosted meeting 

If you can’t access a UW-Madison Zoom hosted meeting because your Zoom computer or mobile application does not meet technical requirements, you can do the following:

  • Join from a browser (i.e., Firefox, Chrome, Safari) by going to https://uwmadison.zoom.us. 
  • Contact either your IT department or the DoIT Help Desk for further assistance.
  • Update your Zoom computer or mobile application if you have the option.

Resources:


Keywords:
uw madison zoom secure HIPAA PHI technical requirements attendees host account cant cannot join meeting update desktop client test room HCC Health Care Component Cybersecurity Compliance healthcare telehealth telemedicine external error message prompt browser version help host uw madison compatibility mcv minimum client version government computer attendee host update 
Doc ID:
112315
Owned by:
Zoom S. in Zoom
Created:
2021-07-12
Updated:
2024-12-20
Sites:
DoIT Help Desk, Zoom