12twenty.com Accessibility and Usability Information

12twenty.com is a vended product to document and report student employment and internship outcomes. This document summarizes the accessibility and usability barriers identified during testing as well as how to get help.

Last evaluated October 2024

Get help

  • Contact the DoIT Help Desk for general technical assistance or to report an accessibility or usability barrier.

  • From the 12twenty.com website: If you would like to request accessibility-related assistance, report any accessibility problems, or request any information in accessible alternative formats, please do not hesitate to reach out to us via support@12twenty.com.

Accessibility and usability barriers 

The following barriers were identified in an October 2024 accessibility evaluation of 12twenty. This evaluation is not comprehensive and should not be used as a replacement for internal quality assurance of a product. We find patterns of accessibility barriers and show examples of the types of barriers we find. 

Some elements are difficult to use or cannot be accessed by keyboard or screen readers

Users who rely on keyboard-only navigation and who use screen readers or other assistive technology will be unable to access some elements in the product, such as listboxes, toggle buttons, and some checkboxes. Accessing the editing toolbar for rich text fields requires the use of custom keyboard shortcuts.

Missing or improper form field labels, poor heading structure, and lack of alt text will cause difficulties for people using a screen reader

The product has many pages with missing headings or skipped heading levels, and data visualizations lack meaningful alt text or extended image descriptions. Some survey questions lack associated labels for form fields.

Color contrast barriers may cause difficulties for people who are colorblind or have low vision

The product has many instances of low color contrast in text, buttons, and other elements throughout the application. When attempting to submit a form with errors, there is initially a dialog that lists the errors, but after it is closed, color alone is used to indicate which fields have errors.

Magnification barriers may cause difficulties for people with low vision

The interface does not reflow well when magnified. Interactive elements misalign and crash into each other on many pages. Horizontal scrolling is required on some pages starting at 150% browser zoom. 


Keywords:
Career services, advising, student outcomes, employment, survey, internships, graduation, post-graduation, placement, 12twenty, keyboard, screen reader, color, contrast, magnification, accessibility, usability 
Doc ID:
135683
Owned by:
Digital Accessibility Team in IT Accessibility and Usability
Created:
2024-02-26
Updated:
2026-10-20
Sites:
DoIT Help Desk, IT Accessibility and Usability, Learn@UW