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Learn@UW - General Troubleshooting Steps for Login Problems

The following troubleshooting steps for login problems apply to all UW campuses:

  1. Remind the user of the default login scheme, if applicable for the campus.

  2. Remind the user that the password is case sensitive.
  3. Is the student a member of one of the Nursing programs? Some of the nursing classes are hosted by UW-LI ( or another campus in the Nursing Consortium outside the student's home campus. Is the student using the correct login page and the appropriate username and password?

  4. In most cases, students will not be able to access their course before the course begins or after it ends.

Keywords:brightspace Learn@UW learnuw D2L Desire2Learn uw trouble shoot troubleshooting login authorization failed incorrect username password   Doc ID:23188
Owner:Rhianna C.Group:Learn@UW Utility
Created:2012-03-15 06:48 CSTUpdated:2019-12-16 11:11 CST
Sites:DoIT Help Desk, DoIT Tech Store, Learn@UW Utility
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