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Office 365 (Thunderbird) - Delete a message

Best Effort Support Only

This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result.

Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?.

Delete messages you no longer need or want to see in your Inbox or any other mail folder.

Delete a message using any one of the following actions:

  • In the message list, right-click on the message and select Delete

    Delete message sub-menu selection

  • In the preview pane, click Delete

    delete button

  • If the message is open in its own window, click Delete

    delete button

When a message is deleted, it's moved to the Deleted Items or Trash folder (depending on how your client is configured).

If you want to bypass the Deleted Items or Trash and permanently delete a message, press Shift+Delete. You won't have an opportunity to change your mind later and recover the message.

Wait! I changed my mind

If the message you want to keep is still in the Deleted Items or Trash folder, drag the message from the Deleted Items or Trash folder to another folder.

There's an exception for some Office 365/Microsoft Exchange Server accounts. Please see recovering deleted message document for further details.

See Also:

Keywords:microsoft office365 o365 mozzila delete email message thunderbird trash deleted items folder trash   Doc ID:39448
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2014-04-23 14:52 CDTUpdated:2020-08-13 18:22 CDT
Sites:DoIT Help Desk, Office 365
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