CCI Private Cloud - Requesting Support

Below is the information on how to obtain support for the CCI Private Cloud Service.

Incident Reporting & Technical Support

CCI Private Cloud Incident Reporting

  • Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
  • Formal support is provided for CCI Private Cloud during business hours only. After-hours support is best effort.

CCI Private Cloud Technical Support

  • Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
  • CCI Private Cloud technologists will respond to all support requests by the end of the following business day.

 


Keywords:
cci, cciv, private, cloud, virtualization, technical support help 
Doc ID:
52059
Owned by:
Drew D. in CCI Private Cloud
Created:
2015-06-08
Updated:
2024-09-03
Sites:
Campus Cloud Infrastructure (CCI) - Private Cloud, DoIT Help Desk, Systems & Network Control Center