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HIPAA - FAQs for the Online HIPAA Privacy & Security Training

This document provides answers to frequent questions regarding online HIPAA Privacy & Security Training.

Pre-Course Issues

Question or Issue Answer
Trainees' Pre-Course Questions
"I've already completed the UW-Health HIPAA training. Do I need to complete this training again?" Yes, you need to complete the UW-Madison HIPAA training every year.
"I am a UW-Madison employee and want to take the HIPAA training,  but am not enrolled." To request enrollment in the training, contact the most appropriate HIPAA Privacy Coordinator at so they may enroll you in the training.
"Someone other than my manager is telling me to complete the training." You were identified by a HIPAA Privacy Coordinator as someone who needs to complete the UW-Madison HIPAA Training. If you think this is incorrect, contact the most appropriate HIPAA Privacy Coordinator at
"I am not a UW-Madison employee  and do not have a UW-Madison  NetID - but need to complete the training. What should I do?" A public-facing online HIPAA training course will be available at  You should complete that training; at the end of the training you will be prompted to complete a verification step that will send proof of completion of the training to your preferred email address.

During Course Issues

Question or Issue Answer
Trainees' During Course Questions
"What are some best practices to minimize technical issues?"
  • Use the latest version of your browser
  • Use a computer that is connected to the network via an Ethernet cable
"I completed the course content, but I get an error when I try to access the quiz."
  • After you have reached the end the course content, completely close out of your browser.
    • Your completion will not register until you have closed the browsing session, and you will not be able to access the quiz until your completion registers in Canvas.
  • If you reenter the course content, you will be asked if you want to resume where you left off. Make sure to say yes. Saying no will erase your completion data.
  • Please contact your HIPAA Privacy Coordinator if still unable to access quiz after troubleshooting.

Post-Course Issues

Question or Issue Answer
Trainees' Post-Course Questions
"I have passed the quiz. Where can I verify my completion of the course?" After you complete the HIPAA Training Course, you can verify your completion directly in Canvas. Go to On a monthly basis, course completion data will also be forwarded to the Office of Talent Management for inclusion in training transcripts - but that will be a manual process and will not reflect completion status as timely as the Canvas gradebook. . 
"I need help saving/reprinting my certificate."
  • There is no "certificate" with this training course.
  • Individuals can verify completion directly in Canvas as soon as they complete the training.
  • If someone says they need "proof" of their completion they can print the information available to them directly in Canvas.

Question or Issue Answer
Manager Post-Course Questions
"I'm a manager and want to know who has completed training." Contact your privacy coordinator for information about completion reports.
"I am not a manager, but want to know if a specific researcher has completed training." Contact the appropriate privacy coordinator for information about completion reports. 

Keywords:questions hippa hd faq learn@uw online course uw-madison hipaa hippa canvas   Doc ID:61195
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2016-02-26 09:16 CDTUpdated:2020-06-24 15:23 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Learn@UW-Madison
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