Topics Map > Business Systems > Voicemail/Telephone
Telephone Services - Service Description
This document provides an overview of telephone services offered at UW-Madison.
There are three primary telephone services available on campus. For standard line service, the campus is in the process of transitioning from Centrex to Cisco VoIP. Faculty and staff are also eligible for additional cellular service for University-related use.
Cisco VoIP
UW–Madison is in the process of transitioning telephone service from Centrex to Cisco VoIP. The majority of UW-Madison lines have been transitioned. DoIT is responsible for supporting all aspects of the telephone service including infrastructure, voicemail, and recommendations for telephone sets.
Every Cisco VoIP user will either get a new phone with a Cisco VoIP logo or use Cisco Jabber to connect via their computer. If your phone does NOT have a Cisco logo, you have a Centrex line and will transition to Cisco VoIP in the future.
Important Links
Benefits
- Full-service installation of lines and phones in university offices
- Easy to order and manage telephone services for your department/office
Requirements
- Telephone service must be ordered through a registered user. Please note: orders have a 2-3 week turnaround.
Getting Started
- New user? Register as a new authorized user or look up the authorized user in your department.
- Place an order for landline services and telephone equipment.
- If you need to install a data jack, contact the Physical Plant Electric Shop (608-263-3333).
- For campus directory assistance, press “0” on a campus (Centrex) phone or call 608-262-1234.
Options
- Basic telephone line (installation, changes and disconnection)
- Conference phones
- Hunt groups (advanced call routing)
- Cisco Unified Contact Center Express (call center)
Forms and Tools
- Telephone Authorization Request Form
- Telephone Funding Change Form
- Phone Number Lookup
- Authorized User Lookup
- Desktop phone users checklist
- Desktop phone users: Accessing voicemail
- Headset Users Checklist
- Headset users: Accessing voicemail
- How to set up Email notifications for voicemail messages
Centrex
UW–Madison is in the process of transitioning telephone service from Centrex to Cisco VoIP. If you have not transitioned to Cisco VoIP, this information applies to your current phone service. If you have transitioned to Cisco VoIP you would have received a new telephone with a Cisco logo or use Cisco Jabber to connect via your computer.
DoIT is responsible for supporting all aspects of the telephone service including infrastructure, voicemail, and recommendations for telephone sets.
Important Links
- Order Landline Services
- Purchase a Desktop Phone
- Register as a New Authorized User
- Add, Change, or Disconnect Services
Benefits
- Full-service installation of lines and phones in university offices
- Easy to order and manage telephone services for your department/office
Requirements
- Telephone service must be ordered through a registered user. Please note: orders have a 2-3 week turnaround.
Getting Started
- New user? Register as a new authorized user or look up the authorized user in your department.
- Place an order for landline services. If you have several orders, use the Large Order spreadsheet (Excel).
- Purchase a desktop phone
- If needed, install a voice/data jack via the Physical Plant Electric Shop (608-263-3333)
- For campus directory assistance, press “0” on a campus (Centrex) phone or call 608-262-1234
Options
- Basic telephone line (installation, changes and disconnection)
- ISDN line configuration
- Automatic Call Distribution (ACD) configuration
Forms and Tools
- Telephone Authorization Request Form
- Telephone Funding Change Form
- Phone Number Lookup
- Authorized User Lookup
- Update Line Information
- Voice Mail Quick Reference Guide (.pdf)
Cellular Services
DoIT offers smartphones, basic phones, mobile hotspots and cellular-connected tablets for University use. We can also help you find a device and plan that’s right for you and your department’s budget.
Important Links
Benefits
- Order any phone offered by select providers
- Discounts on many phones
Requirements
- Cellular service is available to faculty and staff for University use only and must follow the University’s policies. The State of Wisconsin requires the University to purchase cellular telephone service under the terms of the State of Wisconsin contract.
- UW-provided phones are for university business only; personal calls are not allowed.
- Upon leaving employment, the employee must return the mobile device to his or her department.
- You must be authorized to place mobile service orders.
Getting Started
- Register to be an authorized user (must be approved by the Chair, Dean or Director of your department)
- Instructions for ordering cellular service
Terms of Use
Options
- Cellular services - Choose from Verizon or U.S. Cellular services and purchase any phone offered. For new and eligible upgrades, rates are often discounted with the exception of Apple devices. Note: Verizon has a 10-month upgrade policy; U.S. Cellular has a 24-month upgrade policy.
- International travel - Any cellular change requests must go through the form submission by an authorized user. To add global service to your device, send an email request to cellular@doit.wisc.edu. Please allow 5 business days to process your request. For more info on the forms, see this page: Ordering telephone service.
- Paging services - DoIT does not support a paging service, but you can order service through the State of Wisconsin non-mandatory contracts.