Help Desk - Common Support Links

This document contains a list of commonly used support links outside of the KB for easy access.

NetID / Campus ID Recovery

1. NetID Self Recovery https://www.mynetid.wisc.edu/recover/netidRecovery
2. NetID Self Password Reset https://www.mynetid.wisc.edu/recover/pwdreset 
3. NetID Modification Page  https://www.mynetid.wisc.edu/modify
4. NetID Activation Page https://www.mynetid.wisc.edu/activate
5. MyInfo CID / Transcript Recovery Page https://myinfo.wisc.edu/cgi-bin/login.cgi
6. Multiple Netid Verification https://www.mynetid.wisc.edu/mnt/

Duo Multi-Factor Authentication

1. Duo Portal https://mfa.wisc.edu 
2. Duo Manage Devices https://mynetid.wisc.edu/mfa-portal/?rm=duodmp 
3. Duo Temporary Passcode https://login.wisc.edu/duo-recovery/
4. Duo Backup Passcodes for Future Use https://mynetid.wisc.edu/mfa-portal/?rm=codes
5. Duo token registration https://mynetid.wisc.edu/mfa-portal/?rm=token

UWNet / Eduroam / WiscVPN

1. UWNet Device Pre-Register https://access.services.wisc.edu/Device
2. WiscVPN Install https://uwmadison.vpn.wisc.edu/global-protect/getsoftwarepage.esp
3. Eduroam Configuration Assistant https://cat.eduroam.org/?idp=6417

Other Helpful Campus Links

1. Canvas https://canvas.wisc.edu/
2. Office 365 Email https://email.wisc.edu/
3. MyUW  https://my.wisc.edu/
4. Course Search and Enroll https://enroll.wisc.edu/search
5. Wiscard Balance https://online.wiscard.wisc.edu/
6. UW-Madison Registrar’s Office https://registrar.wisc.edu/contact/#phone
7. UW-Madison Office of Admissions https://admissions.wisc.edu/contact-us/
8. Library Device Rental https://ecs.library.wisc.edu/
9. College and Memorial Library Device Rental https://www.library.wisc.edu/equipment/
10. Wisc Account Admin https://email.wisc.edu/admin/
11. Outages Page https://outages.doit.wisc.edu/
12. WiscIT Open / New Tickets https://wiscit.wisc.edu/CherwellPortal/WiscIT/
13. Cisco VoIP Voicemail Portal http://go.wisc.edu/rc4zss
14. Cisco VoIP Self Care Portal http://go.wisc.edu/6fz24i

Remote Help (only used when instructed by a Help Desk agent)

1. Identity Proofing via Zoom
2. BeyondTrust Remote Support https://remotehelp.doit.wisc.edu/ (BeyondTrust - Remote Desktop Support Agreement)



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Owner:Caleb H.Group:DoIT Help Desk
Created:2000-10-25 18:00 CSTUpdated:2022-09-02 13:32 CST
Sites:DoIT Help Desk
CleanURL:https://kb.wisc.edu/helpdesk/help
Feedback:  3   0