Cisco VoIP - Answer Calls/Do Not Disturb Mode on a desktop telephone (7841/8851)

Instructions on answering calls and other answering options for your 7841 or 8851 Cisco VoIP phone

Answer Call


When your phone rings, press the flashing line button to answer the call.


Answer Call Waiting

When you are on an active call, you know that a call is waiting when you hear a single beep and see the line button flash.


Step 1 Press the line button.

Step 2 (Optional) If you have more than one call waiting, select an incoming call.


Decline a Call

You can send an active or ringing call to your voicemail system or to a preset phone number.


Decline a call by performing one of the following actions:

  • Press Decline.
  • If you have multiple incoming calls, highlight the incoming call and press Decline.


Ignore a Call

If you do not want to be disturbed, you can ignore an incoming call. The call goes to voicemail.


Ignore a call by performing one of the following actions:

  • Select Ignore.
  • Press Volume down once to silence the incoming (ringing) call, and then let the incoming call go to your voicemail or to a preset phone number.


Turn On Do Not Disturb

Use do not disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions. Please do not use DND if you use Finesse contact center software. Use the contact center software to make yourself not available.

When you turn on DND, your incoming calls are forwarded to another number, such as your voicemail, if it is set up.

When DND is turned on, the header section of the phone screen changes color (8851 only) and Do not disturb is displayed on the phone screen.

When you turn on DND, it affects all lines on your phone. However, you will always receive intercom and emergency calls, even when DND is turned on.


Step 1 Press Do not disturb softkey on the 8851. Press the two dot softkey and then DND on the 7841.

Step 2 Press Do not disturb again to turn off DND on the 8851. Press the two dot softkey and then DND on the 7841.

Mute Your Call

While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear you.


Step 1 Press Mute. Mute.jpg

Step 2 Press Mute again to turn mute off.

If you need further help, please contact the DoIT Help Desk for assistance.

Keywordsanswer call, decline call, ignore call, do not disturb, silent, mute call, answer call automatically, 8851, 7841   Doc ID76012
OwnerELIZABETH C.GroupVoice Services
Created2017-08-24 12:14:52Updated2022-12-05 14:29:11
SitesDoIT Help Desk, Voice Services
Feedback  1   3