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Engage - Known Issue - Offline reading download stalls [UW-Madison]

This document describes issues to be aware of when attempting to read an Engage eText offline and suggests a potential workaround.

The Engage eText tool works best when accessed via Chrome or Firefox on a computer with an internet connection in order to access all its features.

When attempting to read an Engage eText offline, the keep on device download stalls for large Engage eTexts. The progress indicator simply stops moving after a few minutes when attempting to download larger eTexts. The download can be started again by toggling the keep on device option, but it is not clear how many times you may need to do this to complete a download. The keep on device feature does still work for files under 14 MB.


This issue affects all users on all browsers on all operating systems.


For reading offline, it is recommended that you use the print feature to create a PDF of the Engage eText. You can print up to 50 pages of the eText at one time. If you wish to print the entire eText for offline reading, you can print pages 1-50, 51-100, 101-150, and so on. This will not allow you to sync highlighting, annotations, and questions with Engage when you regain an internet connection.

It is worth noting that downloading can be slow, depending on how many pages are being downloaded at once.

Keywords:unizin, etexts, stops, halts, bug, keep, device, large, downloading, printing, browser, internet, progress, indicator   Doc ID:78885
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2017-12-21 12:00 CDTUpdated:2023-02-08 13:25 CDT
Sites:DoIT Help Desk, Learn@UW-Madison
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