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Engage - Known Issue - Offline Reading Download Stalls [UW-Madison]

This document describes an issue to be aware of when attempting to read an Engage eText offline and suggests potential workarounds.

The Engage eText tool works best when accessed via Chrome or Firefox on a computer with an internet connection in order to access all its features.

When attempting to download an Engage eText for offline access, the download may stall for large eTexts. The progress indicator simply stops moving after a few minutes when attempting to download larger eTexts. The download can be started again by canceling the download and restarting it, but it is not clear how many times you may need to do this to complete a download.

Affects

This issue affects all users on all browsers on all operating systems.

Workaround

To prevent downloads from stalling, try downloading only the pages that you need offline at one time. You can also download the eText in smaller chunks (e.g., increments of 5-10%). 

Another option is to use the print feature to create a PDF of the Engage eText. You can print up to 50 pages of the eText at one time. If you wish to print the entire eText for offline reading, you can print pages 1-50, 51-100, 101-150, and so on. This will not allow you to sync highlighting, annotations, and questions with Engage when you regain an internet connection.

It is worth noting that downloading can be slow, depending on how many pages are being downloaded at once, and the speed of your internet connection.



Keywordsunizin, etexts, stops, halts, bug, keep, device, large, downloading, printing, browser, internet, progress, indicator, accessing   Doc ID78885
OwnerLearn@UW MadisonGroupLearn@UW-Madison
Created2017-12-21 11:00:25Updated2023-12-19 16:45:27
SitesDoIT Help Desk, Learn@UW-Madison
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