Cisco VoIP - Unity Voicemail Exceed Capacity

This document discusses voice mailbox capacity and warnings.

Possible Reasons for Reaching the Voice Mailbox Capacity

  1. There are messages in the deleted folder waiting to be removed. The messages are automatically removed after 90 days, however, they can be manually removed. The messages in this folder are included in the quota used calculation.

  2. A common misconception is that voice messages are deleted when the email notification is deleted. These are separate systems. So, deleting a voicemail notification in email does not delete it in the voice mail system.

Removing Deleted Messages

Example of a Voicemail Quota Warning Message

This is an example of a warning message sent when a quota has been exceeded. The quota and threshold amounts were set low to generate the warning message.


From: Cisco Unity Connection Messaging System
Sent: Monday, April 29, 2019 11:00 PM
To: Customer Name
Subject: UW Madison Cisco Unity Voice Mailbox Message
Importance: High

Your voice mailbox is nearing, or has exceeded, the mailbox size specified by the system administrator.

Instructions on removing old messages from your voice mailbox can be found at

Remote users will need a campus VPN connection to access the Unity voice mail portal.

Current Usage: 26.23 MBQuota Warning Threshold: 25.00 MBQuota Size Limit: 30.00 MB


Keywordscisco voip unity full box exceed exceeded capacity deleted messages message quota jabber voicemail folder voice mail portal cannot receive new messages leave messages mailbox warning threshold   Doc ID89423
OwnerELIZABETH C.GroupVoice Services
Created2019-01-31 13:45:35Updated2023-02-01 16:25:28
SitesDoIT Help Desk, Voice Services
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