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Cisco VoIP - Unity Voicemail Exceed Capacity

Possible Reasons for Reaching the Voice Mailbox Capacity

1. There are messages in the deleted folder waiting to be removed. The messages are automatically removed after 90 days, however, they can be manually removed. The messages in this folder are included in the quota used calculation.
   
   
2. A common misconception is that voice messages are deleted when the email notification is deleted. These are separate systems. So, deleting a voicemail notification in email does not delete it in the voice mail system.

Removing Deleted Messages

• via the web portal: Cisco VoIP - Emptying deleted items in the voicemail portal
  
  
• via the telephone: Cisco VoIP - Removing deleted messages through the telephone

Example of a Voicemail Quota Warning Message

This is an example of a warning message sent when a quota has been exceeded. The quota and threshold amounts were set low to generate the warning message.

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From: Cisco Unity Connection Messaging System
Sent: Monday, April 29, 2019 11:00 PM
To: Customer Name
Subject: Cisco Unity Mailbox Quota Warning
Importance: High

Your voice mailbox has exceeded the quota warning threshold specified by the system administrator.

Current Usage: 8.41 MB
Quota Warning Threshold: 8.00 MB
Quota Size Limit: 30.00 MB

Please reduce your voice mailbox size by deleting a few items from your mailbox. The fastest way to delete items is to use the Voicemail Web Portal. Keep in mind that deleted messages count toward the mailbox total. To permanently remove deleted items in the Voicemail Web Portal, click the 'Deleted' tab. On the top-right corner of the list, click the 'Empty Deleted Items' button.

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See Also:

• Cisco VoIP - Voicemail Portal Sign in and Overview
• Cisco VoIP - Accessing voicemail from a telephone