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Help Desk - Online NetID Authentication or Identity Proofing

This document details the process of remote identity verification required for access to computer systems (HRS, SFS, UW business intelligence) as well as becoming a local registration authority (LRA) and obtaining a UW Digital ID certificate.

NOTE 1: Former employees attempting to access W-2/tax/earning statements via HRS should not apply for a digital ID. Instead, see: Former Employees - Access to Earning/Leave/Tax/Benefit Statements

NOTE 2: For those seeking identity proofing, you will need to submit a request using the process in this knowledgebase article: [Link for document 86230 is unavailable at this time.]

Authentication Procedure

Users seeking to complete the identification verification process will need one document from each of the two following groups:

  • A CURRENT government issued photo ID with a listed date of birth (driver's license, passport, etc.)
  • A UW-Madison Wiscard
    note: new employees without a WisCard should have an appointment letter from the division HR

A web conferencing session hosted via Blackboard will be used for the identification process.

  1. Access the web conferencing session by clicking on the following link: DoIT Help Desk Identity Authentication
  2. Select YES when prompted for microphone access
  3. Use the audio test to ensure your microphone feed is working, then select "Yes - it's working" to continue
  4. Select YES when prompted for webcam/video access
  5. Use the video test to ensure your video feed is working, then select "Yes - it's working" to continue
  6. Select LATER when prompted to view the Blackboard tutorial
  7. At the bottom of the screen, click on the video icon to ensure you are sharing your video
  8. If the agent is not already present in the conference, they will join shortly to complete the verification process

After completing the verification procedure, the case will be escalated for further processing. Users can expect a response within 2-3 business days

Keywords:verification password access meeting visual verify online identity uw digital id netid identity proofing additional assurance service desk credentialing process hrs oim sfs remote   Doc ID:98523
Owner:Chris M.Group:DoIT Help Desk
Created:2020-03-06 16:37 CDTUpdated:2020-03-27 14:59 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Identity and Access Management, UW Digital ID
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