Support News

Kaltura: Potential performance degradation (2:45 p.m. 4/24/19) - RESOLVED

Posted: 2019-04-26 11:44:47   Expiration: 2019-04-30 06:30:00

Disclaimer: This news item was originally posted on 2019-04-26 11:44:47. Its content may no longer be timely or accurate.

UPDATE: Kaltura reported that the service issue was resolved as of 4:00 p.m. on Friday, April 26, 2019.

Kaltura users may experience long delays with uploading and processing of media files, especially large files (1+ GB size). Kaltura reports an ongoing storage issue affecting the East coast data center and has shifted all traffic to the West coast data center. While this action mitigates other more significant issues, it is the cause of the performance degradation. This announcement will be updated as developments occur. The vendor provides information about service availability at

Your patience is appreciated as the vendor works to resolve the situation.

-- Kaltura Service Management