Support News

Qualtrics Support changing their support process on May 13, 2019

Posted: 2019-05-10 10:27:24   Expiration: 2019-05-17 10:27:24

Disclaimer: This news item was originally posted on 2019-05-10 10:27:24. Its content may no longer be timely or accurate.

Effective May 13, 2019, Qualtrics users seeking support will be required to login to the Support Center in order to submit a ticket to Qualtrics Support. This change is a required security update that ensures the utmost privacy of user accounts, including preventing anyone from posing as another user.

When accessing the Support Center, users will be given the opportunity to login with their Qualtrics account credentials. After logging in, the support process will remain unchanged. Please note, the Qualtrics Support team will only be able to provide support assistance for the account that the user used to authenticate into the Support Center to submit a ticket.

Login instructions for UW-Madison Qualtrics customers

When signing in to the Qualtrics Support Center, UW-Madison Qualtrics customers will need to enter the following UW-Madison Qualtrics Organization ID: uwmadison .

If a login error message appears, Qualtrics recommends contacting their Community team for help. Please note, due to the lack of security protocol involved with this method, the Limited Support Center can only be used for login issues and account creation issues.

Learn more about Qualtrics new process for submitting support requests.

If you have any questions, please contact .

-- Qualtrics: Christina Gomez