Support News

Kaltura: Possible delays with transcoding process (7:09 a.m. 7/10/19) - RESOLVED

Posted: 2019-07-10 10:18:53   Expiration: 2019-07-11 16:30:00

Disclaimer: This news item was originally posted on 2019-07-10 10:18:53. Its content may no longer be timely or accurate.

[RESOLVED: 4:51 a.m. 7/11/19]:The vendor reports that the issue is fully resolved and both sites are active.

[UPDATE: 4:00 p.m. 7/10/19]: The vendor reports that the issue has been resolved and will monitor the service through Thursday, July 11. They will provide another update when traffic is shifted back from the secondary data center.

The vendor reported an issue with the East coast data center, as of 7:09 a.m. on Wednesday, July 10, 2019. All traffic has been shifted to a redundant site to mitigate the situation. Users may experience minor delays in turnaround time when uploading new media files.

Your patience was appreciated as the vendor worked to resolve the issue.

-- Kaltura Service Management