Disclaimer: This news item was originally posted on Wednesday, Jul 31, 2019. Its content may no longer be timely or accurate.

Blackboard Collaborate Original - Known Issue: Uploading PowerPoint files from macOS results in "Unsupported File Type" error

Posted: 10:00:48, Wednesday, Jul 31, 2019   Expiration: 10:00:48, Saturday, Aug 17, 2019

macOS users with Microsoft PowerPoint 16.24 or higher will receive an "Unsupported File Type" error when attempting to upload PowerPoint files in their Collaborate Original sessions.

Known Issue Symptoms

macOS users with Microsoft PowerPoint 16.24 or higher will receive the following "Unsupported File Type" error when attempting to upload PowerPoint files in their Collaborate Original sessions:

Unsupported File Type error message

Affected Platforms

Operating System: macOS
MS PowerPoint version: 16.24 and higher

Resolution/Workaround

  1. Convert the PowerPoint slides to image files (jpeg format) and upload them into your Collaborate Original session.
  2. Use Application Sharing to display the PowerPoint slides in-session rather than uploading them.

-- Collaborate: Rhianna Campbell

Created: 06:16:16, Wednesday, Jul 31, 2019 (by Rhianna C.)
Updated: 11:23:51, Wednesday, Jul 31, 2019 (by Rhianna C.)