Support News

Kaltura: Playback Issues Resolved (4:02 p.m. 9/23/19)

Posted: 2019-09-23 09:48:00   Expiration: 2019-09-24 12:00:00

Disclaimer: This news item was originally posted on 2019-09-23 09:48:00. Its content may no longer be timely or accurate.

[RESOLVED: 4:02 p.m.]:The vendor reports that the issue has been resolved and they are monitoring the service.

UPDATE (1:52 p.m.): Kaltura recently reported that they have taken action to resolve the outstanding issue affecting playback. They are performing quality assurance on a fix and expect to deploy a code change in the coming hours. This announcement will be updated as developments occur.

UPDATE (10:07 a.m.): Kaltura has identified issues related to playback. Users may experience various symptoms including but not limited to player errors, issues with player loading (black screen), In-video quiz questions not loading, etc. The possible root cause has been identified and Kaltura teams are working to confirm and provide a solution.

Kaltura identified an issue with Interactive Video Quizzing. Users may experience issues when viewing questions. Questions may not appear as expected and without notification.

Your patience was appreciated as the vendor worked to resolve the issue.

-- Kaltura Service Management