Support News

Canvas - Scheduled Media Server Maintenance (3/25)

Posted: 2020-03-18 11:30:34   Expiration: 2020-03-26 09:30:34

Disclaimer: This news item was originally posted on 2020-03-18 11:30:34. Its content may no longer be timely or accurate.

Instructure will be performing media server maintenance on our Canvas instance on Wednesday, March 25. It will start at 2:00 AM CDT (7:00 AM UTC), and they anticipate this event will last up to 2 hours.

During this maintenance window, recording and uploading videos within Canvas, such as through a media comment, may fail. Previously uploaded or recorded videos may also be inaccessible during this time.

Access to Canvas and Canvas courses will not be affected, nor will the Kaltura media service be affected by this maintenance. We will update this news item with more information as we receive it.

-- Learn@UW-Madison: Susan Sloan