Support News

Canvas - Scheduled Media Server Maintenance (3/28)

Posted: 2020-03-27 10:08:54   Expiration: 2020-03-30 10:00:00

Disclaimer: This news item was originally posted on 2020-03-27 10:08:54. Its content may no longer be timely or accurate.

Instructure will be performing additional media server maintenance in our Canvas instance on Saturday, March 28th. It will start at 11:00 PM CDT (4:00 AM UTC), and they anticipate this event will again last up to 2 hours.

During this maintenance window, recording and uploading videos within Canvas, such as through a media comment, may fail. Previously uploaded or recorded videos may also be inaccessible during this time. As a reminder, access to Canvas and Canvas courses will not be affected, nor will the Kaltura media service be affected by this maintenance.

Thank you for your patience through these necessary updates!

-- Learn@UW-Madison: Susan Sloan