Support News

Kaltura Extended Maintenance (March 30 - April 30, 2020)

Posted: 2020-03-30 07:30:00   Expiration: 2020-04-30 16:30:00

Disclaimer: This news item was originally posted on 2020-03-30 07:30:00. Its content may no longer be timely or accurate.

[Update: 4/9/20] We are not aware of any significant disruptions to the service since this maintenance was started. Users may experience extended delays with uploading files and accessing their recently added media. This is most likely due to periods of high demand on the service. We recommend that you plan ahead and allow additional time for these functions to complete.

Users may experience intermittent and unexpected issues while Kaltura makes planned changes through April to meet an increase in usage due to COVID-19.

These changes may impact your use of Kaltura in the following ways:

  • Delays with uploading files
  • Delays with access to recently added media
  • Limited or missing functionality
These behaviors may occur in Kaltura MediaSpace ( or in your Canvas course.

If you encounter these issues, please try again later. If the issue persists and significantly impacts your work, please contact the DoIT Help Desk (

-- Kaltura Service Management