Disclaimer: This news item was originally posted on Thursday, Apr 16, 2020. Its content may no longer be timely or accurate.

Blackboard Collaborate Original: Unexpected Service Outage (11:30 a.m. 04/16/20) - RESOLVED

Posted: 13:45:00, Thursday, Apr 16, 2020   Expiration: 17:45:00, Friday, Apr 17, 2020  

This issue has been resolved by the vendor as of 04/16/20 at 4:40 p.m.

Blackboard Collaborate Original is currently experiencing an outage. Users attempting to call into sessions via telephone are experiencing the call being dropped immediately after the pin is entered. The vendor is aware of and actively investigating the issue.

Workarounds include using a computer to access the session or, as moderator/owner of the session, recreating the room in Blackboard Collaborate Ultra. 

Updates will be added to this News Item as well as to the Outages page as they become available.

Your patience was appreciated as the vendor worked to resolve this issue.

-- Blackboard Collaborate Team

Created: 03:44:02, Thursday, Apr 16, 2020 (by Rhianna C.)
Updated: 10:13:26, Friday, Apr 17, 2020 (by Rhianna C.)