Support News

WiscIT upgrading December 29th

Posted: 2020-12-23 18:48:13   Expiration: 2021-01-06 18:48:13

Disclaimer: This news item was originally posted on 2020-12-23 18:48:13. Its content may no longer be timely or accurate.

WiscIT is upgrading!

The WiscIT Team is planning to upgrade WiscIT from Cherwell Service Management version 9.6.3 to 10.1.2. The original date was Monday, December 28th but we have moved the date to Tuesday, December 29th. Thank you to all of those who took time to help us test the new version. 

WiscIT will be down in the early morning on the 29th for the upgrade. If all goes well the service will be available again by 7:00a.m. For desktop client users, a new client version will be required. This new client will be deployed automatically to workstations supported by DoIT Departmental Support (UW Shared Service users will also receive the client automatically). If a workstation does not have the new client, WiscIT will prompt the end user to download the new client automatically upon login.

 Please send any questions to


 Will Crickman

University of Wisconsin-Madison, Division of Information Technology

WiscIT Powered by Cherwell Product Owner

-- DoIT Help Desk: Dana Gerber-Margie