Support News

Kaltura Mediaspace - Reports of Errors (2/10/21) [RESOLVED]

Posted: 2021-02-10 16:15:05   Expiration: 2021-02-17 16:15:05

Disclaimer: This news item was originally posted on 2021-02-10 16:15:05. Its content may no longer be timely or accurate.

Learn@UW Support is receiving reports of errors when accessing Kaltura Mediaspace on Wednesday, Feb 10. This issue has since been resolved.

Kaltura is investigating an issue affecting system performance which is causing API errors, KMS/KAF and Upload unavailability.  At 2:51 PM, they reported that they had implemented a fix and were monitoring the results.

This issue is currently preventing some BBC recordings from being archived into Kaltura, and is also causing users to see error codes displayed when attempting to view media. For more information, see this document from UW-System.

More information is available from UW-Madison Outages and the Kaltura Status Page.

-- Learn@UW-Madison: Andrew Mueller