Support News

Known Issue: Zoom Desktop Client (Windows) Crashing When Screen sharing

Posted: 2023-03-01 21:51:25   Expiration: 2023-12-31 21:51:25

Disclaimer: This news item was originally posted on 2023-03-01 21:51:25. Its content may no longer be timely or accurate.

Select individuals are experiencing issues sharing their screen when hosting or co-hosting a meeting using the Zoom desktop client on a managed Windows computer.

Description:

Select individuals using a msi installed version of the Zoom desktop client on a managed Windows computer are reporting being kicked out of meetings they are hosting or co-hosting when trying to share their screen.

Individuals using a Zoom desktop client on either a macOS computer or non managed Windows computer do not appear to be experiencing this issue. 

Individuals using the Zoom web client are not affected. 

Status:

We are working with the vendor to identify the root cause and find a resolution. This article will be updated as soon as a resolution is available. 

Workaround:

Individuals affected by this issue are recommended to use the Zoom web client for the interim.

Resolution:

Individuals using a managed computer and experiencing issues with their desktop client should request the 64-bit msi version be installed on their computer.

IT departments should install the 64-bit msi version of the Zoom desktop client on users' computers. 

Please contact the DoIT Help Desk if you have any questions. 

-- Zoom: Christina Gomez