Qualtrics Stats iQ and Crosstabs outage: July 12 - 25, 2024
Posted: 2024-09-02 06:50:32 Expiration: 2024-10-31 06:50:32
Qualtrics made a change to their system that impacted Stats iQ and Crosstab functionality from July 12 through July 25, 2024.
You may have seen miscalculations in your data while you were using Describe, Relate, and Regression in Stats iQ, or while you were using Crosstabs. These miscalculations only happened to those analyzing data that involved text topics, any questions with display logic applied or any questions with multi-select response options.
What action do I need to take?
If you exported any relevant data from Stats iQ or Crosstabs during July 12 through July 25, please discard the data and download new results as needed.
What if I have questions?
If you have a question about how to re-download your data, see this Stats iQ or this Crosstabs support page. It’s also always worth checking the XM Community to see if any other users have the same question. If you’d rather speak to a specialist, the Qualtrics Support Team is always ready to assist. To contact them, please file a support request from your Customer Success Hub.
-- UW-Madison Qualtrics Team