Disclaimer: This news item was originally posted on Monday, Sep 24, 2001. Its content may no longer be timely or accurate.

Charter cable modem post maintenance problems

Posted: 03:58:12, Monday, Sep 24, 2001   Expiration: 03:58:12, Monday, Sep 24, 2001  

After the maintenance this morning, some cable modems have had problems re-acquiring lock.

After the maintenance this morning, some cable modems have had problems re-acquiring lock.

98% of these problems can be fixed by removing power (not the coax) to the modem for 15 seconds, and plugging it back in.

Escalate other problems including the customer's modem MAC address which is on a sticker on the back or bottom of the modem.

-- Jim Ray

Created: 03:58:12, Monday, Sep 24, 2001 (by Weizhong W.)
Updated: 03:58:12, Monday, Sep 24, 2001 (by Weizhong W.)