Tinkering Impact on DoIT LAN Access 08-04-00
Posted: 2000-08-04 06:46:04 Expiration: 2000-08-04 06:46:04
This is a note sent out to DoIT employees that provides information as to what to do come September 1st, when cc:Mail is removed.
This is a note sent out to DoIT employees that provides information as to what to do come September 1st, when cc:Mail is removed.
After September 1, 2000, you will no longer be able to use the DoIT-LAN-Admin email mailbox to contact CSM because it will 'go away' when ccmail goes away.
The appropriate way to contact CSM with problems associated with your DoIT LAN connection is to call the DoIT Help Desk. If Help Desk can resolve the problem, they will. If not, they will escalate to the appropriate support group based on problem description.
Generally, the CSM Novell team is contacted as level 1 support for DoIT LAN customers experiencing login or access to data problems. These cases are usually assigned to the CSM Novell queue for diagnosis. CSM also administers the DoIT Novell servers (Doit1 & 2). One of the services provided is setting up new user accounts including placing the individual account in the appropriate secured group and department within the Novell tree. This allows staff to access 'shared' group and department areas. CSM will work with group and department managers to schedule these necessary Novell tree modifications to insure that staff have access to appropriate 'shared' areas when the new org chart is implemented.
CSM will also help you modify your desktop's login client software to contain your correct login context(department/group) within the Novell tree. If, during this implementation timeframe, you as an individual are denied access to 'shared' areas you need to do your job or you experience difficulty logging-in to either Doit1 or Doit2, inform your manager. Your manager will then contact the DoIT Help Desk to have a Clarify case created and assigned to CSM Novell queue. The Clarify case must detail the logon-id of person in need of access, their current dept/group name (login context), and the complete path name of shared resource the individual requires.
-- Jim Vanenhoven