Disclaimer: This news item was originally posted on Thursday, Jun 4, 2009. Its content may no longer be timely or accurate.

Help Desk Phone Support Line was down from 10:20 - 11:00am

Posted: 04:44:49, Thursday, Jun 4, 2009   Expiration: 14:00:00, Thursday, Jun 4, 2009  

The DoIT Help Desk Phone Support Line (264-HELP) was down. A backup system was put in place until the main system was brought back online.

The DoIT Help Desk's Phone Support Line (264-HELP) was not working. The system was taken down at 10:20AM and a backup system put in place. The backup system had a stuck number in it, which prevented calls from coming through until 10:55AM. During this time the Help Desk Chat and Email services continued to function.

At 11:45AM the main system was brought back online and is now functioning as normal.

-- Brian Harris

Created: 04:49:56, Thursday, Jun 4, 2009 (by Leah S.)
Updated: 06:19:02, Thursday, Jun 4, 2009 (by Leah S.)