UW-Madison Web Accessibility Policy Support
Posted: 2001-12-17 04:55:41 Expiration: 2001-12-17 04:55:41
UW-Madison has established a policy of providing disabled persons with full access to university Internet and WWW resources. HD phone support and labs have been assigned to provide first level support to questions and problems with policy compliance.
UW-Madison has established a policy of providing disabled persons with full
access to university Internet and WWW resources. You can review the policy
at http://www.wisc.edu/doit/accessibility. DoIT has a team of folks working
on providing a wide range of resources from answers to basic questions to
complete web design. Help Desk phone support and labs have been assigned
the task of providing first level support to questions and problems with
policy compliance.
Phone support staff should be familiar with Web Accessibility support. See
http://helpdesk.doit.wisc.edu/internal/page.php?id=806 and the accompanying
FAQ.
All lab and phone staff should be familiar with the FAQ
http://helpdesk.doit.wisc.edu/browse.php?sec_id=19 and be able to answer
questions and refer users to the FAQ.
In addition, phone support has an escalation procedure in place to assist
callers with review of web sites and referral to DoIT resources.
These policies and handling procedures are effective immediately. Public
announcements have been made in the media and a bulk mailing will shortly go
our to all faculty and staff. The DoIT HD will be listed as a primary
contact. While I don't expect lots of inquiries, this is a highly visible
and important program to the university. Please make yourselves familiar
with documentation and be prepared to respond when a user asks about Web
Accessibility.
-- Chris Holsman