Support News

WiscWorld Account Cleanup 11/01/00

Posted: 2000-10-30 02:51:57   Expiration: 2000-10-30 02:51:57

Disclaimer: This news item was originally posted on 2000-10-30 02:51:57. Its content may no longer be timely or accurate.

In November, WiscWorld accounts will be turned off for those holders who are no longer students or faculty/staff. The total number is estimated at 48,186.

In November, WiscWorld accounts will be turned off for those holders who are no longer students or faculty/staff. The total number is estimated at 48,186. Of the 39,515 student accounts marked for turn off, there are 16,920 who either have the email access or the dial access flags set to YES. Of the 8,671 facstaff accounts, there are 4,331 who either have the email access or the dial access flags set to YES.

Turn off Dates and Grace Period.

  • Wednesday 11/01/00 - No longer valid students turn off. Eligible for grace period.
  • Wednesday 11/08/00 - No longer valid facstaff turn off. Eligible for grace period.
  • Monday 11/20/00 8AM - Grace period ends.

    Who will be Affected.

    1. A valid WiscWorld account holder is an officially registered student or has an official UW appointment.
    2. See details at: http://wiscinfo.doit.wisc.edu/wiscworld/aboutww.htm#Who

    Help Desk Procedures.

    1. Anyone with a WW account problem will be directed to call the DoIT Help Desk.
    2. Person should first be asked if they have a physical photo ID.
  • IF so, ask for the ID number on this card and the user name they are using.
  • NOTE: This needs to be done to deal with those people who have multiple accounts. By providing the user name they are using we will then know which account they prefer.
    1. Ask the person to state their official student or facstaff status. EVERYONE is eligible for the grace period until 11/20/00. The person can be referred to the above URL for WiscWorld eligibility details.
    2. Remind person that email will not bounce during the grace period, but will after that date.
    3. Give the person the option of setting up a forwarding address.
  • NOTE: Forwarding addresses will be good for six months or until 5/20/00.
  • No escalation necessary on forwarding. These will be honored automatically.
    1. Help Desk should escalate cases for people who seem to have a reasonable excuse.
  • Unacceptable Excuses include:
    • Taking a semester off.
    • Will be enrolling next semester.
    • Studying Abroad (****UNOFFICIALLY****)
    • Helping a Professor (*****UNOFFICIALLY*****)
    1. Help Desk agents should collect all information from the person at the initial contact.
  • User ID
  • Photo ID
  • Student/Facstaff status
  • Reason why they think they are eligible
    1. Escalate the reasonable cases to HDI (who will forward it to EUC-Email).
    2. Inform the person that the resolution could take several days to complete due to the volume of problems.

    -- Joe Tarter