Clarify Customer Imports Suspended until Monday
Posted: 2002-06-21 09:17:34 Expiration: 2002-06-23 19:00:00
We have discovered a potentially serious problem with the import process that sets up Clarify contacts (customers). Some of the new contact records (coming from UDS) seem to have disappeared from the database.
We have discovered a potentially serious problem with the import process that sets up Clarify contacts (customers). Some of the new contact records (coming from UDS) seem to have disappeared from the database. Old records should become inactivated but some old records have reappeared with "active" entries.
So far, we have observed this only in contact records associated with DoIT staff. The problem may well be related to the recent organizational and fiscal-year changes that are happening in the UDDS / site names.
In an effort to prevent possible further damage, we are suspending further contact data imports into Clarify till Monday, when Jack Jimieson (the AT person who worked on the import scripts) will look into this further.
HD AGENTS:
When creating a new Clarify case, if you cannot find your contact, try using a broader name search and check the "Include Inactive Contacts" box. This should bring up the old contact records for that customer.-- Victor Scherer