Tech Partner case handling
Posted: 2002-10-31 17:18:05 Expiration: 2002-11-11 19:00:00
Disclaimer: This news item was originally posted on 2002-10-31 17:18:05. Its content may no longer be timely or accurate.
A problem with the Tech Partners list prevents some of them from using Help Online. Until further notice, create the case per normal procedures, and prefix the Case Title with “*TP*”.
A problem with the Tech Partners list prevents some of them from using Help Online. Until further notice, if a caller identifies themselves as a Primary Tech Partner, create the case per normal procedures, and prefix the Case Title with “*TP*”. Unless you can answer their question or resolve their problem, escalate the case immediately.
-- Ed Bennett