Disclaimer: This news item was originally posted on Thursday, Oct 31, 2002. Its content may no longer be timely or accurate.

Tech Partner case handling

Posted: 16:18:05, Thursday, Oct 31, 2002   Expiration: 18:00:00, Monday, Nov 11, 2002  

A problem with the Tech Partners list prevents some of them from using Help Online. Until further notice, create the case per normal procedures, and prefix the Case Title with “*TP*”.

A problem with the Tech Partners list prevents some of them from using Help Online. Until further notice, if a caller identifies themselves as a Primary Tech Partner, create the case per normal procedures, and prefix the Case Title with “*TP*”. Unless you can answer their question or resolve their problem, escalate the case immediately.

-- Ed Bennett

Created: 16:18:05, Thursday, Oct 31, 2002 (by Weizhong W.)
Updated: 16:18:05, Thursday, Oct 31, 2002 (by Weizhong W.)