Disclaimer: This news item was originally posted on Friday, Dec 1, 2000. Its content may no longer be timely or accurate.

WW Account Turnoff Update 12/01

Posted: 10:31:43, Friday, Dec 1, 2000   Expiration: 10:31:43, Friday, Dec 1, 2000  

When customers call stating that their WiscWorld account has been turned off, set radio buttons to YES and escalate the case.

When customers call stating that their WiscWorld account has been turned off, do the following:

1) Click the TH radio buttons to YES. Mail Eligible and Dial Eligible will still say NO.

2) Escalate a case. Remember to include the necessary information.

This will allow the customer access while the WW account manager reviews the case.

-- Chris Mayeshiba

Created: 10:31:43, Friday, Dec 1, 2000 (by Weizhong W.)
Updated: 10:31:43, Friday, Dec 1, 2000 (by Weizhong W.)