Disclaimer: This news item was originally posted on Wednesday, Jun 20, 2012. Its content may no longer be timely or accurate.

Blackboard Collaborate- Unable to Launch the application or Unsigned application

Posted: 13:58:15, Wednesday, Jun 20, 2012   Expiration: 16:07:23, Thursday, Jul 5, 2012

Announcement: Increased volume of Unable to Launch the application or Unsigned application requesting unrestricted access to system errors in Web Conferencing and Elive! after Java update. These errors are resolved by clearing the java cache.


Screen shots users might see

First:
Error image


When clicking the Details button, users will see the following message:

Error Message Details



This error can easily resolved by clearing the Java cache. Links take you to the Blackboard Collaborate Support Portal. 

Click here to view instructions for clearing your Java cache.


-- Collaborate: Bob Ash

Created: 23:04:42, Tuesday, Jun 19, 2012 (by Peter M.)
Updated: 16:07:25, Thursday, Jul 5, 2012 (by Peter M.)