Disclaimer: This news item was originally posted on Wednesday, Aug 1, 2012. Its content may no longer be timely or accurate.

Learn@UW Intermittent Slowness

Posted: 14:50:26, Wednesday, Aug 1, 2012   Expiration: 14:50:26, Wednesday, Aug 15, 2012  

A temporary issue with Learn@UW may cause brief periods of very slow response time from the application.

This issue has occurred previously on the following dates (all times listed are approximates):

  • July 19 (Th) 12:06p - 2:21p  
  • July 20 (Fr)   4:31p - 4:40p
  • July 26 (Th) 3:28p - 3:40p
  • July 31 (Tu) 2:42p - 2:47p

We are working with the Learn@UW vendor, Desire2Learn, to install fixes until this issue is resolved. The Desire2Learn CEO has assured the Learn@UW Executive Committee that this issue has the full attention of his organization.

In the meantime, if Learn@UW seems to be running slowly you can report the issue to the DoIT Help Desk. However, it's likely that the slowness will subside in a matter of minutes (typically 3-5 minutes). 

We understand that this type of ongoing system performance problem can be frustrating. We sincerely apologize for the inconvenience and are doing everything we can to see that the issue is fixed soon.

~Learn@UW Team

-- Learn@UW Mad: Kristy Roloff

Created: 14:15:57, Tuesday, Jul 31, 2012 (by Kristy B.)
Updated: 09:44:28, Wednesday, Aug 8, 2012 (by Kristy B.)