Linux Support
Posted: 2000-12-07 04:20:08 Expiration: 2000-12-07 04:20:08
In January 2001 we will be supporting linux as an operating system. In a runup to this, starting immediately, the Help Desk will do call tracking (no troubleshooting) for all related questions.
In January 2001 we will be supporting linux as an operating system. In a
runup to this, starting immediately, the Help Desk will do call tracking
(no troubleshooting) for all related questions. This will enable
technologists to gather information about what kinds of problems to
expect. If you get a question on LINUX, here's what you need to do:
______________________________
Create a Clarify case
Product name: Linux
Billing Category: Pay 30
Put LINUX in the case title
______________________________
Gather as much information on the type of problem they are experiencing,
and what they have tried. If the user is aware of the version of Linux,
i.e. Mandrake/RedHat, please add that to the notes. You then can:
Escalate the case to HDI
Please let the customer know that you are going to escalate the case
to a second level technologist and that they will be in touch within 3
business days. Make it clear to the customer that this is a pilot scheme
and we will help on a best effort basis.
HDI NOTES:
Escalate all LINUX cases to the "0-SE-Windows" queue Attn: Shaun Fischer.
If you have any questions or problems, please see me or your Team Lead.
-- Matt Chapman