Disclaimer: This news item was originally posted on Thursday, Dec 7, 2000. Its content may no longer be timely or accurate.

Linux Support

Posted: 04:20:08, Thursday, Dec 7, 2000   Expiration: 04:20:08, Thursday, Dec 7, 2000  

In January 2001 we will be supporting linux as an operating system. In a runup to this, starting immediately, the Help Desk will do call tracking (no troubleshooting) for all related questions.

In January 2001 we will be supporting linux as an operating system. In a runup to this, starting immediately, the Help Desk will do call tracking (no troubleshooting) for all related questions. This will enable technologists to gather information about what kinds of problems to expect. If you get a question on LINUX, here's what you need to do:

______________________________
Create a Clarify case

Product name: Linux
Billing Category: Pay 30

Put LINUX in the case title
______________________________

Gather as much information on the type of problem they are experiencing, and what they have tried. If the user is aware of the version of Linux, i.e. Mandrake/RedHat, please add that to the notes. You then can:

Escalate the case to HDI

Please let the customer know that you are going to escalate the case to a second level technologist and that they will be in touch within 3 business days. Make it clear to the customer that this is a pilot scheme and we will help on a best effort basis.

HDI NOTES:
Escalate all LINUX cases to the "0-SE-Windows" queue Attn: Shaun Fischer.

If you have any questions or problems, please see me or your Team Lead.

-- Matt Chapman

Created: 04:20:08, Thursday, Dec 7, 2000 (by Weizhong W.)
Updated: 04:20:08, Thursday, Dec 7, 2000 (by Weizhong W.)