Posted: 16:12:06, Friday, Feb 6, 2004 Expiration: 18:00:00, Thursday, Feb 19, 2004
The Resnet IT staff has invoked changes to their network to deal with the excessively high network traffic that has come as a consequence of the MyDoom virus and other reasons. Some of these changes include blocking ports of Resnet users.
If they have the MyDoom virus, have them go to this page http://email@example.com to download and run the removal utility.
Once they have rid their computers of any viruses or spyware, create a case and give them a case number so that they can then subsequently call the Resnet Helpline at 608/262-8703 and leave a message with them stating that they have the virus cleaned off their machine AND also stating the case number they have with the Help Desk. Note: One thing you should tell Resnet customers is that if they call that line, option 1 (general Resnet client help) will only forward them back to the Help Desk. Advise they select option 4 and leave a message at the beep.
Remember, just because a Resnet user is offline does not inherently mean that they have been blocked. Please be sure to accurately diagnose why they are offline before advsing them to run anti-virus and spyware scans - this will avoid them having to call back repeatedly.
-- DoIT Help Desk
Created: 16:12:06, Friday, Feb 6, 2004 (by WWANG4)
Updated: 06:25:00, Monday, Feb 9, 2004 (by WWANG4)