Resnet - Network Changes to Deal with Viruses and High Traffic
Posted: 2004-02-06 17:12:06 Expiration: 2004-02-19 19:00:00
The Resnet IT staff has invoked changes to their network to deal with the excessively high network traffic that has come as a consequence of the MyDoom virus and other reasons. Some of these changes include blocking ports of Resnet users.
For users that have had their ports shut off, which you can check at this website, https://stats.resnet.wisc.edu/crossRef.php, they will need to take steps to remove their computer of any viruses and/or spyware that may be causing the high latency on the network. It is our job to assist them in doing that, which entails getting up-to-date antivirus software on their computer and malware software such as Ad-Aware and/or SpyBot.
If they have the MyDoom virus, have them go to this page http://securityresponse.symantec.com/avcenter/venc/data/w32.novarg.a@mm.removal.tool.html to download and run the removal utility.
Once they have rid their computers of any viruses or spyware, create a case and give them a case number so that they can then subsequently call the Resnet Helpline at 608/262-8703 and leave a message with them stating that they have the virus cleaned off their machine AND also stating the case number they have with the Help Desk. Note: One thing you should tell Resnet customers is that if they call that line, option 1 (general Resnet client help) will only forward them back to the Help Desk. Advise they select option 4 and leave a message at the beep.
Remember, just because a Resnet user is offline does not inherently mean that they have been blocked. Please be sure to accurately diagnose why they are offline before advsing them to run anti-virus and spyware scans - this will avoid them having to call back repeatedly.
-- DoIT Help Desk