WebCT calls are expected to increase
Posted: 2001-01-22 09:37:57 Expiration: 2001-01-22 09:37:57
At the beginning of each semester our volume of WebCT calls increases. Be sure to take some time to familiarize yourself with our online WebCT documents.
At the beginning of each semester our volume of WebCT calls increases. Be sure to
take some time to familiarize yourself with our online WebCT
documents. Pay particular attention to the following new/revised documents:
"WebCT - Login Information - Non UW-Madison Campuses". Document is located
at: http://helpdesk.doit.wisc.edu/internal/page.php?id=119
"WebCT Handling Information". Has NEW HDI info. Document is located at:
http://helpdesk.doit.wisc.edu/internal/page.php?id=270
As always, err on the side of helping the customer. If you receive a
call and the person is reporting a WebCT problem, be sure to open a call
and escalate it if you cannot assist him/her. DO NOT TURN THEM AWAY!
Any questions/problems, see your Team Lead.
-- Wanjiru Pontes