Disclaimer: This news item was originally posted on Tuesday, Jun 29, 2004. Its content may no longer be timely or accurate.

Self-Help Documentation

Posted: 19:00:00, Tuesday, Jun 29, 2004   Expiration: 19:00:00, Thursday, Jul 8, 2004

The DoIT Help Desk will be discontinuing phone support for products that receive fewer than 120 support requests per year, and will instead provide Self-Help documenation for those products.

The following the products are affected:

  • Adobe Acrobat (reader and full version)
  • Adobe Illustrator
  • Adobe PageMaker
  • Adobe Photoshop
  • WordPerfect Office
  • DreamWeaver
  • Linux
  • Better Telnet
  • Nifty Telnet
  • Fetch
  • SecureCRT
  • SecureFX
  • WSFTP

The DoIT Help Desk will provide "Self-Help" documents for these products in our knowledgebase. The documents will include information on how to receive external help and support for each product. The Help Desk will not provide any phone support for these products.

Choose a link from the list below to view the Self-Help document.

For information on Self-Help products, please see our Commercial Support Policy

-- Ryan Hansen

Created: 10:46:05, Wednesday, Jun 30, 2004 (by RDHANSEN)
Updated: 11:11:26, Wednesday, Jun 30, 2004 (by RDHANSEN)