Disclaimer: This news item was originally posted on Monday, Mar 6, 2000. Its content may no longer be timely or accurate.

Clarify Case Re-opening 03-06-00

Posted: 05:06:52, Monday, Mar 6, 2000   Expiration: 05:06:52, Monday, Mar 6, 2000  

The Case Re-open function will be turned off this morning 03/06. We need to do this in order to preserve the data integrity of cases that may be sent to CBS for billing purposes.

The Case Re-open function will be turned off this morning 03/06. We need to do this in order to preserve the data integrity of cases that may be sent to CBS for billing purposes. We are working on an Auto-Close function that will allow cases to stay open for a brief time for customer follow up. In the meantime if you are following up on a previous case, just open a new case and reference the original case number in your notes.

-- Chris Holsman

Created: 05:06:52, Monday, Mar 6, 2000 (by Weizhong W.)
Updated: 05:06:52, Monday, Mar 6, 2000 (by Weizhong W.)