Support News

RESOLVED: Blackboard Collaborate Ultra: Service Issue (3/5/18)

Posted: 2018-03-05 13:52:09   Expiration: 2018-03-08 14:50:14

Disclaimer: This news item was originally posted on 2018-03-05 13:52:09. Its content may no longer be timely or accurate.

Update: As of approximately 1:20 PM, Blackboard has given the all clear status for the BbC Ultra service. We will continue to monitor for any updates, but users should no longer be receiving errors when logging into Ultra sessions.

Previous Message:
Starting at approximately 11:08 AM today, users may receive an error when logging into Ultra sessions, including "Failure Code: A01". Users already connected to Ultra sessions should not be affected, and Collaborate Original sessions also appear to be unaffected.

Blackboard is actively working to investigate and resolve this issue. Please see their Service Status page for more information.

-- Collaborate: Susan Sloan