Get Help from DoIT

The DoIT Help Desk provides support to students, faculty, and staff at UW-Madison on general computing issues and various UW applications. The Help Desk provides remote support via phone, email, and live chat. The Help Desk also provides in-person support at our walk-in location in the Computer Sciences building.

NOTE: All times listed on this page are CST.

Get help from the Help Desk via phone, email, chat, HelpOnline, or in person at our Walk-In Help Desk

Phone & Email

7:00 AM - 11:00 PM
7 days a week

608-264-HELP (4357)
help@doit.wisc.edu

LiveChat

8:00 AM - 10:00 PM
7 days a week

Chat with an Agent!

HelpOnline

7:00 AM - 11:00 PM
7 days a week

More information about HelpOnline

Walk-In

Limited services due to COVID-19

Available by appointment
Call 608-264-HELP (4357) or email help@doit.wisc.edu to request an appointment.
9:00 AM to 5:00 PM
Monday through Friday

1210 W Dayton Street
(next to the main lobby by the Dayton St entrance)

Phone

Available 7:00 AM to 11:00 PM, 7 days a week

Reach the Help Desk by phone at 608-264-HELP (4357). The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, etc. We can also assist with password resets and can help with many common UW-Madison applications (such as MyUW, Office 365, Learn@UW, etc) over the phone. Some issues (such as possible hardware issues) may need to be handled at the Service Desk.

When you call, there are six menu options to choose from:

  • Option 1 for NetID or Office 365 calendar/email (including NetID password resets)
  • Option 2 for Help Desk Level 2-supported services including e-Reimbursement, 3270/Mainframe, SIS, etc.
  • Option 3 for general computer issues, and issues with Learn@UW, MyUW, Cisco VoIP and other Wisc services
  • Option 4 for Centrex telephone line issues
  • Option 5 for VIP Departmental Support
  • Option 6 for Tech Store orders

Walk-In

Limited services due to COVID-19

Available by appointment, 9:00 AM to 5:00 PM, Monday through Friday

Please note: The Walk-in Help Desk is currently not offering onsite support without an appointment. Please call the Help Desk phone line: 608-264-HELP (4357) or email help@doit.wisc.edu to request an appointment.

The DoIT Help Desk has one physical location on campus that is offering limited services at this time. Drop off and pick up services are available for laptop checkouts and Duo tokens by appointment. Computer repair services is also still accepting personal and departmental computers in need of advanced software support, such as format re-installs and departmental Dell and Apple computers for a facilitated hardware repair. These services also require an appointment which can be requested through the Help Desk phone line: 608-264-HELP (4357) or email help@doit.wisc.edu. For directions and parking options, please see: Campus Maps.

Email

Available 7:00 AM to 11:00 PM, 7 days a week

You can email the Help Desk at help@doit.wisc.edu if you would prefer to contact us via email. Because of the volume of email received, note that it can sometimes take up to 24 hours to receive a response via email. If you have an urgent issue, please call the Help Desk instead. Note that the Help Desk also cannot reset passwords via email and cannot provide sensitive information (such as NetIDs) over email. We have extensive documentation for common NetID questions, including recovering forgotten NetIDs and resetting passwords. If you need a password reset or if you don't remember your NetID, you must call the Help Desk.

LiveChat

Available 8:00 AM to 10:00 PM, 7 days a week

In addition to phone and email, the Help Desk provides support via an online chat service. If you would prefer to receive help via chat, you may chat with one of our Help Desk agents. Note that the Help Desk also cannot reset passwords or provide NetIDs via chat. We have extensive documentation for common NetID questions, including recovering forgotten NetIDs and resetting passwords. If you need a password reset or other account information, you must call the Help Desk.

HelpOnline

Available 24 Hours, 7 days a week; possible 24 hour response delay.

If you have searched our KnowledgeBase and could not find the answer or solution you need, you can request Help Desk support online. To create a new call or service request, or to check the status of your existing calls and requests, please login to HelpOnline with your UW-Madison NetID and password.

Help Desk Level 2

Available 7:00 AM to 6:00 PM, Monday through Friday

Help Desk Level 2 (formerly EAST) provides assistance with many common UW-Madison business applications including SIS, the mainframe (3270), e-Reimbursement, Student Payroll, etc. Business Systems support agents are available via phone (call 608-264-HELP, choose option 2), email (help@doit.wisc.edu), and LiveChat during HDL2 business hours.

Help Desk Level 2 also provides assistance to departmental users that have a VIP support contract with Departmental Support. Level 2 agents are available via phone (call 608-264-HELP, choose option 5), email (support@doit.wisc.edu), and LiveChat during HDL2 business hours. There is also a VIP Customer Portal that you can access with your NetID and password.

More about the DoIT Help Desk

View About the DoIT Help Desk for more information about the DoIT Help Desk, including information about employment opportunities, obtaining custom support for your department, Help Desk statistics, and more information about Help Desk policies.