Get Help from DoIT

Phone

Reach the Help Desk by phone at 608-264-4357 (HELP). The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, etc. We can also assist with MFA Duo, password resets and can help with many common UW-Madison applications (such as MyUW, Microsoft 365, Learn@UW, etc) over the phone. Some issues may need to be handled at the Service Desk.

When you call, there are six menu options to choose from:

• Option 1 for NetID or MFA Duo (including NetID password resets or bypass codes)
• Option 2 for Help Desk Level 2-supported services including Centrex telephone line repair, e-Reimbursement, Student Information System (SIS), etc.
• Option 3 for Learn@UW, Microsoft 365, campus internet connectivity, Cisco VoIP, general computer issues, and other Wisc services
• Option 4 for HRS services including payroll, time and absence, and benefits (transfers to the UWSS Service Operations)
• Option 5 for contract partner support utilizing our departmental tech support service
• Option 6 to inquire about a previous order or software licenses

Walk-In

Available 7:45 AM to 5:00 PM, Monday through Friday

The DoIT Help Desk has one physical location on campus that offers in-person consultations, equipment checkout, and Duo/MFA tokens. Computer repair services is also still accepting personal and departmental computers in need of advanced software support, such as format re-installs and departmental Dell and Apple computers for a facilitated hardware repair. For directions and parking options, please see: Campus Maps.

Email

Possible 24 hour response delay

You can email the Help Desk at help@doit.wisc.edu if you would prefer to contact us via email. Because of the volume of email received, note that it can sometimes take up to 24 hours to receive a response via email. If you have an urgent issue, please call the Help Desk instead. Note that the Help Desk also cannot reset passwords via email and cannot provide sensitive information (such as NetIDs) over email. We have extensive documentation for common NetID questions, including recovering forgotten NetIDs and resetting passwords. If you need a password reset or if you don't remember your NetID, you must call the Help Desk.

LiveChat

In addition to phone and email, the Help Desk provides support via an online chat service. If you would prefer to receive help via chat, you may chat with one of our Help Desk agents. Note that the Help Desk also cannot reset passwords, provide NetIDs or bypass codes for Duo via chat. We have extensive documentation for common NetID questions, including recovering forgotten NetIDs and resetting passwords. If you need a password reset or other account information, you must call the Help Desk.

HelpOnline

Available 24 Hours, 7 days a week; possible 24 hour response delay.

If you have searched our KnowledgeBase and could not find the answer or solution you need, you can request Help Desk support online. To create a new call or service request, or to check the status of your existing calls and requests, please login to HelpOnline with your UW-Madison NetID and password.

Help Desk Level 2

Available 7:00 AM to 6:00 PM, Monday through Friday
Departmental Tech Support Portal

Help Desk Level 2 provides assistance with many common UW-Madison business applications including SIS, e-Reimbursement, etc. Business Systems support agents are available via phone (call 608-264-HELP, choose option 2), email (help@doit.wisc.edu), and LiveChat during HDL2 business hours.

Help Desk Level 2 also provides assistance to contract partners that have a departmental tech support contract. Level 2 agents are available via phone (call 608-265-6900), email (support@doit.wisc.edu), and LiveChat during HDL2 business hours. There is also a Departmental Tech Support Portal that you can access with your NetID and password.

More about the DoIT Help Desk

View About the DoIT Help Desk for more information about the DoIT Help Desk, including information about employment opportunities, obtaining custom support for your department, Help Desk statistics, and more information about Help Desk policies.