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About the DoIT Help Desk
The Help Desk plays a key role in helping DoIT fulfill its strategic direction to "Provide Outstanding Delivery of Technology Services." We are committed to customer service excellence by making support resources readily available to the campus, providing an excellent online Knowledge Base and well-trained professional staff to answer your questions, and by continuously looking for ways to improve and expand services.
The DoIT Help Desk provides support to students, faculty, and staff at UW-Madison on general computing issues and various UW applications. The Help Desk provides support via phone, email, a live chat service, and in person at two walk-in help desks on campus.
In addition to full time staff, the DoIT Help Desk employs approximately 50 students in order to help the campus community. These students act as support specialists, assisting Help Desk customers with campus applications and providing general technical support. The Help Desk's in-house training helps provide our student workers with life-long technical skills.
The DoIT Help Desk provides a high quality, cost-effective departmental help desk service to departments that do not wish to divert the time, staff, and other resources to provide an independent help desk. The Help Desk can also provide support for new applications or services being developed or released on campus.
The Help Desk regularly publishes information about its support, including the volume of calls we receive, number of hits our Knowledge Base receives, and various other information.
Comments or questions about the DoIT Help Desk
In addition to the full-time staff and student employees, there are several Help Desk employees who are tasked with ensuring Help Desk daily operations run smoothly. If you have comments or concerns about the quality of service you have received, there are several people whom you can contact.